help with fraudulent withdrawals

[setup1]

Recently took over the management of a Paypal account for donations to a Canadian charity.

There have been many fraudulent line items (over 600 lines) on this account - most of which involve disputes that demanded refunds, amounting to over $100k in the past 2 months (mix of Euro, USD, CAD). It seems that the scammer is depositing some amounts into the account, then withdraws a much larger sum.

Any advice on how to file a case with Paypal on this? As well, there are a few more disputes pending "response", how should we go about handling this?

Many thanks in advance for your help!

[PayPal_Donna]

Hello @setup1,

Welcome to the PayPal community and thank you for your post.

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

-Donna