help me get my money back plz

Ellihalsy
New Community Member

Hello 

so, im in this position that i am going through my tansgender transision, and by that i got a new personal id number from male to female. My problem now, is on my paypal account, i have used my new name, but with a little change in it than the original name, I have now. so i get that paypal restricts my account, but what i dont understand is that i have now tried UNSUCCESFULLY to withdraw my money, I have earned from streaming on twitch, but it wont let me withdraw! I have send paypal my danish national personal id card (photo) and a screenshoot of the bank account, i have on my paypal, with my full (new) name and everything on it.. but still they deny me to get my acount opened again so i can withdraw plz help bc i have tried so many things, now and im tired that i cant get my hard worked for pay withdrawn to my bills..

thank u in advance and have a wondeful day

-<removed>

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @Ellihalsy,

 

I'm sorry to hear you're running into some issues withdrawing funds due to a restriction on your account. I can certainly understand how concerning this must be. I would recommend reaching out directly to our Customer Support teams to see which documentation is still needed to lift any limitations or restrictions present. Our Customer Support teams may be reached by clicking Contact at the bottom of any PayPal page. Any contact methods that are currently available will be presented on that page. 
 

My apologies for any inconvenience this may have caused. Best wishes in removing that restriction,

 

 - Jon K


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