complaint-response Paypal don't even read my requests!!!

[mtanayan]

Hi. I opened a dispute and demanded a partial refund. You don't even read my messages, you don't even respond, I faxed the evidence... and there is no answer.... I WANT A PARTIAL REFUND TO GIVE THE REPAIR OF THIS LAPTOP. You have the "partial refund" option, I did everything according to your rules and required a partial refund... instead, you're asking me to send the goods back to the seller.... You don't even read my messages... As I understand it..... I have all the evidence that the product does not work and I WANT a PARTIAL REFUND to GIVE the REPAIR of THIS LAPTOP. I DON'T WANT TO SEND THE ITEM BACK TO THE SELLER....
Case number PP-007-245-475-513

[kernowlass]

@mtanayan

1. This is an advice forum and NOT Paypal customer services.

2. The partial refund option is only available during the 'dispute' phase and you can only get a part refund if the seller AGREES to a partial refund.

3. If they do not and you escalate to a claim then the ONLY option Paypal give you is to return the item back to the seller (trackable to prove delivery) for a FULL refund, Paypal don't deal in part refunds however many capital letters you write your requests in.

[mtanayan]

Thanks for the quick response.... I have a question... why then the option "partial refund" if before opening a dispute I contacted the seller and he did not agree was for a partial refund..... So this option does not work

[kernowlass]

@mtanayan

When you open a dispute some sellers will agree a part refund with you to save the hassle of having to accept the item back and having to give you a full refund.

Some sellers will offer that option, others will refuse 

Did you fund your Paypal payment via a credit card? If so have you considered a chargeback if the item was misdescribed?

[mtanayan]

this means the "partial refund" option is a useless thing at all

[kernowlass]

@mtanayan

Why? I have had sellers that have agreed a part-refund with me, I accepted it and the refund was issued and dispute closed.

Just because your seller did not agree does not make that option useless, only useless for you unfortunately.

[mtanayan]

Yes with a credit card.... I don't know who you are.... but I don't want you to get into my situation.... that's when you would understand what I'm saying

[kernowlass]

@mtanayan

I am just a seller that uses Paypal and helps out on here.

Do you want anymore advice or would you rather I left it at that as you don't appear to like my opinions / explanations on why you didn't get a part refund?

[mtanayan]

because I have a very different situation, if you are interested in can tell you.... once again, even to my enemy I would not want to get into my situation

[mtanayan]

"buyer protection" are just simple words. I didn't see it in the file