I ordered the nativity on 1/2/21 and finally received it in the mail yesterday. VERY disappointed...it's tiny and crappy. How do I get a refund as they won't reply to emails (I sent several when I hadn't received it yet).
Same for,e,ordered a willow tree item for 59.99 and no follow up from them...I send an email every few days but no reply, a scam for sure! Am going to file a claim, too.
I received my set on 2/3/21 as nd it was immediately obvious that this was not an authentic Willow Tree Nativity. The figures were half as tall as they should be and no Willow Stamp on the bottom. I immediately emailed the seller and filed a dispute. Still waiting to get a decision from the resolution center. Has anyone had a successful resolution and received a refund?
Update: PayPal just notified me that they are refunding me the entire purchase price. They said nothing about returning the fake nativity set and my case has been closed. If you were scammed by this company file a dispute!
I bought two items on January 3rd for $119.89. I received no tracking information. After I saw the complaints I requested my order be canceled and my card refunded. NO response from the email for the company. Since there was no response from the company I disputed the charge through my card since the charge was in process. The charge went through and now PayPal is saying they cannot investigate since I disputed the charge through my credit card. PayPal said they do not know what my credit card investigation had found. Why not do your own investigation. This company has done this numerous times. How am I supposed to get my money refunded? I canceled the order and sent an email to the seller, PayPal should contact the company and get them to refund the money. More than a bit frustrated with the process. 😞
