You can't send, withdraw, or receive money.

[gionatura]

Hi I just spoted that I have new notification from PayPal 

You can't send, withdraw, or receive money. 
Some of your account information is missing, so you can't send, receive or withdraw money right now. Please update your information immediately so you can use your account again as usual. 
Update info...

When click on update info there is white page with "

Cannot GET /policy/compliance/": in corner. Cant do any paymants.

[steveatsoulbot · Accepted solution]

Hi gionatura,

I had this issue too. I called customer support and was told that my account was waiting for identifying info:

• Photo ID (driver's license/passport)
• Proof of address (utility bill from past 12mo)

I was able to upload the documents to the page paypal.com/uploaddocuments and the rep re-activated my account while still on the phone. It would be best to have photos of your documents ready before making the call.

I thought the issue was to do with the 26th June changes but doesn't appear to be so.

The call lasted about 1hr with about 45 mins of that being hold time.

Best

[safaazahir]

Hey !
I m having the same problem too, but i didn't give the  information on  the right time that they told me too as i didn't see the email on the right time . i m wondering how can i reach them, is the call my only option ?? do i have hope to get my paypal back soon ? 
Please help me