Today I have received following email from Paypal:
| After a thorough review of your PayPal account, we're initiating its closure in order to protect us from potential financial losses.You'll no longer be able to use PayPal account. |
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What happens to your account balance? If you have money in your PayPal balance, we'll hold it for up to 180 days. We'll do a periodic review of your account for money release. A gradual approach to an account closure allows us to part ways, while considering any liabilities that may arise. As we initiate the closure, we must oversee the appropriate movement of money in your account. If your account balance shows an amount owing to us, you'll have to settle that amount to avoid further action. |
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How will the process work? Our first review will calculate our exposure and can result in any of the 3 different outcomes mentioned. After each review, excess money will be released for withdrawal. We'll notify you of the outcome of the reviews. - We'll release the entire remaining balance to you for withdrawal. If you chose not to withdraw money at that point, we reserve the right to recoup any money at the next review; or
- We'll release a part of your remaining balance to you. If this is the case, we'll inform you about how much money can be withdrawn. We'll then conduct another review; or
- We won't release any funds to you if we deem our exposure to be greater than or equal to your available balance.
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| Your account may be reviewed multiple times; for up to 180 days from the date of this email. If there is money in your account on 180, it will be made available for withdrawal at that point. |
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How can you appeal? If you wish to appeal our decision, you can get in touch with us and let us know. Log in to your PayPal account and click 'Contact' at the bottom of the page. Select 'Managing my account' as the topic and 'My account is limited' as sub-topic, then send your message. |
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| If your account shows an amount owing to us, you have to add money to ensure that the balance returns to zero. We reserve the right to recover the amount by legal means. |
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A copy of our User Agreement can be found by clicking 'Legal Agreements' at the bottom of any PayPal page. Our right to close your PayPal account, and the retention of money, are covered in our User Agreement under sections 10.2 and 10.3. Thank you for using PayPal. We're sorry for any inconvenience this may cause. |
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Yesterday i received an email to provide the statement of card which is attached on Paypal. I have successfully provided the recent bank statement but today got this email. I am unable to find the live chat option on paypal. I have emailed through message centre but didn't get any response. Kindly help me in this regard.
Thanks & Regards
Afnan Shaffi
