Usual activity

Vanarae10
Contributor
Contributor
How do I solve unusual activity? I need this solve ASAP and the message center is not responding and I can’t get ahold of any one via phone
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Vanarae10 


if you mean you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntary.
Kudos / Solution appreciated.
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Vanarae10
Contributor
Contributor
It was on an application for pay in 4. It said unusual activity is the reason for denial but I had just made a purchase, less than a couple hundred dollars, through the pay in 4 method.
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