Could I get some help please?
I've been send an email from Paypal saying that I need to upload a picture of the shipping label for a package I returned since it was an inauthentic item but for some reason I can't upload it. When I go to check my case, there's a part on the bottom that says "Upload tracking information" but I can't seem to upload my picture there. I've asked Paypal several times how to upload the picture but they've told me the same thing over and over:
- Click CONTACT US on the bottom of the webpage.
- Click Resolution Center on the top right.
- Under the "Case Summary" section, Click Respond in the Action column of the transaction in question.
- Click Resolve Complaint.
- Select the radio button to provide the documentation and click Continue.
- Select a method to submit your documentation.
- To upload your documentation, click Browse.
- Select the file you want to attach.
- Click Open.
When I get to part 4, there isn't a part that says resolve complaint, only "Upload tracking information" and they've tried to tell me to do this several times. I think I can't upload anything on the "Upload tracking information" because I've already uploaded my tracking number without the picture of the shipping label since I thought I would upload it if they ever asked me to
