Unused account

[MariaMarion]

Sent money to a wrong email address / account.  The email/account is no longer used by this individual and the person has no way to access it.  My money is just sitting there and PayPal will not let me take it back.  I filed a claim and was denied.  I also no not see a way to contact and speak to anyone live.

[JeffreyBohn]

Go to the help page, at the bottom is a contact us button. Click that and look for the call us button, that will give you a phone # and a code. Good luck.

[kernowlass]

@MariaMarion 

What does it say next to the transaction in your Paypal account?

1. Pending (with a clearance date on both Paypal accounts
= Echeque and will clear on approx that date.

2. Pending/Unclaimed with a cancel option
= email address spelling error, as that email address is invalid it can't be linked to a Paypal account, so cancel it.

3. Pending/Unclaimed without a cancel option
= email address is valid but not yet linked to a Paypal account. Will time out 30 days post payment if not claimed by someone opening a Paypal account when it may COMPLETE.

4. Payment/Completed or Sent
= you may have to raise a dispute for non receipt if that person won't refund the funds. However if its a family/friends payment then you won't have that option and may have to contact your card issuer if you funded your Paypal payment that way.

5. Pending awaiting authorisation
= normally to a company and will complete when they capture the payment and process your order. If they don't it should time out 30 days post payment.