Unable to verify identity
Ericaparis7716_
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Posted on
Apr-05-2020
04:33 PM
I dnt have all documents to verify identity so i was never able to accept the 500 that was sent to me so i just refunded it does it go back to sender automatically
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Apr-06-2020
10:16 AM
Thank you for reaching us. Yes it will, tho there is a specific time frame depends on what funding source is being used, If it is a bank account, normally it will take 3-5 business days, for credit cards this might take 3-6 business days or 1 billing cycle depends on the financial institution you have.
Hope this helps, you take care!

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Apr-06-2020
11:29 AM
Hi @Ericaparis7716 thank you for reaching out PayPal Community Forum. I agree to the previous post,it depends on the funding source of the sender that was originally used on your transaction. For more information I added a link for your reference. You can share this information with the sender. https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212 If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Stay safe and take care.

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