Unable to refund

[65JJ]

I have placed an order for some e-currency thru paypal (Delivery was not made, been around 1-2 months). However there is no transaction records in paypal's resolution centre. I got an email from paypal regarding the transaction, had my money deducted from my card. 

I have contacted Paypal on various occasions only to have them give me automated replies and asking the same questions. How do i go about this? 

[kernowlass · Accepted solution]

@65JJ 

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.