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Unable to open dispute.

New Community Member

Unable to open dispute.

I bought digital goods/ software over discord communication and seller blocked any means of communication after receiving money. The only option of dispute that PayPal gave me was "unauthorized activity" so I used that option and explained clearly what happened and they refused that. I'm now unable to open new dispute. I got scammed only yesterday but I'm 100% certain I won't receive item that I bought.
Esteemed Advisor

Re: Unable to open dispute.



If you ONLY had the unauthorised option then it sounds as if you used the friends/family option to pay?

If so then..............


A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction (but that means you are telling paypal that your account was hacked and used without your consent which when they checked would not be true).

You also risk having your account limited for using this option when you are purchasing goods as its against Paypal rules.

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.

Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.