URGENT PLEASE HELP

[AFRAHALENEZI]

unknown sources have withdrawn 405$ from my account 

[kernowlass · Accepted solution]

@AFRAHALENEZI 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

[AFRAHALENEZI]

i followed that steps but the buyers were not recognized in the activity

[kernowlass]

@AFRAHALENEZI 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[AFRAHALENEZI]

these are the buyers i think it is not authorized or it is hackers

Steamgames.com42595229

STEAMGAMES.COM 4259522

stempowered.com

[kernowlass]

@AFRAHALENEZI 

Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.