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Anyone hear of a company called "cloudwisdomremit electronic commerce co ltd".. That is all that is on my PayPal invoice no email to write them no website to go to. Why doesn't pay pal not allow these companies that don't provide this information that is crucial to get a problem solved or a refund. Seems like that would stop a lot of this scamming going on.
I know I was stupid but for 19.99 to buy a mystery box with free shipping I couldn't pass it up. Its been almost a month, invoice says shipped that pay pal has..I never even got a confirmation, It was an add on Facebook marketplace that I was drawn too about overstock items..pallets and boxes could be bought with name brand items inside. I know its to early to start any proceedings with PayPal but just was wondering since I cant find any other information about this company if anyone else has heard about them or fallen for this advertisment.
Another very simple fraud that PAYPAL lets go and I lost 55USD.
Your current process:
The merchant site has a shopping cart and button to pay via PayPal.
The user clicks the PayPal button to pay.
The user is directed to PayPal.
The user "confirms" the payment and is redirected to the merchant's site.
At this point the merchant gets the order details via API and only receives the buyer's name / email.
After the merchant acquires the funds, he does not ship the goods and does not respond to emails.
The buyer who begins to understand that something is wrong, files a dispute with PAYPAL for the chargeback.
PayPal contacts the merchant (who replies to his emails because he has an account with it) and provides a tracking number of other shipments, but beware of the same city as the buyer, but the address is different. PAYPAL accepts the response and tracking number and closes the dispute. The scammer trader defrauded the buyer who lost his money.
The merchant does not respond to buyer's emails in any way.
Therefore, PAYPAL must check the shipping address of the tracking which must correspond with the address provided for the shipment of the transaction of the purchased goods.
If the address does not match, a scam is in progress.
Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
The BEST thing is to not buy from them in the first place, to recognise them -
1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.