Does anyone know who can be contacted if there are problems with the Paypal Customer Service supervisors? I had some questions, and concerns about how the dispute process works that I wanted addressed. I contacted customer service through the chat feature, and asked if I could chat with a supervisor about that. I repeatedly asked if they could communicate with me via chat, and was told to keep my phone open. My request to speak to one of them by chat appears to have been completely ignored, and after a bit of intermittent going back and fourth about it, they just decided to "close the conversation". Essentially, it was a pattern of "Can I chat with a supervisor", them saying "Keep your phone open", and me again asking for "online" help after they completely ignored the "online" part of my request. So when I again, tried to reach one via chat, by "reopening" the conversation, after it had been "closed" it appears I am being ignored at the direction of the supervisors. (I don't think the entry level customer service people would just choose not to do their job.) This leads me to wonder is there anyone above them that I can contact about 1) my original concerns and questions about the dispute process, and 2) about how Paypal customer service has responded to me. It's like they had not even once considered, what if one of the customers had a speaking or hearing disability that made communication over the phone difficult? Online chat exists, but they would appear to be refusing to use it with me, which makes me wonder, if you have online chat as a tool for customer service, what good does it do if you don't even use it? It would appear they are just refusing to chat with me online, and not even giving a reason why. It's like they just don't even want to deal with me. So they're not, and I just can not understand how that passes for acceptable customer service at a company like Paypal. It's incredibly frustrating.
