Hi, I recently found some charges of £174 on my PayPal account which I haven't made and I made an unauthorised purchase claim but apparently PayPal has closed to and said it was authorised and not given me any reasons as to why. Furthermore, the money hasn't been taken out yet and the hacker used an old address that I don't even live in. I've changed my password, 2FA and removed my cards but have not gotten any word from PayPal or shopto.net.
I have called my bank who have said there are no charges or upcoming charges on my account but from PayPal's side it says I have been charged so I'm wondering how the hacker has done this and can someone from PayPal respond as the phone lines are down and messaging them gives no response.
