Sent money to an unused account

Aaron52339
Contributor
Contributor

Hi there, I have found out earlier that i've sent money to an account which is being unused and the user no longer uses the email which is connected to the paypal account. Is there any way I can retrieve the money back

Login to Me Too
3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Aaron52339 


What does it say next to the transaction in your Paypal account?

1. Pending / Unclaimed.
2. Pending / Unclaimed with a cancel option.
3. Completed / Sent.
4. Pending / Uncleared.
5. Pending awaiting authorisation.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Aaron52339
Contributor
Contributor

Hi, in the 'Activity' tab its labelled under 'completed' 

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Aaron52339 

 

Then the only option you have is to open a dispute for non receipt of item against that email address and as there are no goods to send you should get a refund.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.