Seller shipped to wrong address no refund

Makemeorwhat
New Community Member
Hi I dont know how but seller wrote North Korea as shipping address so now my parcel is stuck in China for 2-3 weeks now. It went to china the Mongolia and came back to china. I escalated it to paypal for refund about 2 weeks before but i am still waiting for the refund. My case resolution date is keep changing, shoud i just wait or ask for the charge back from bank? My parcel will go back to seller i contacted carrier but they said it could take up to 3 month. I think paypal is waiting for my parcel to be back to seller but i hate to wait any longer
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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi Makemeorwhat, 

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

Please do not worry, the dispute case on PayPal will not be open fo rup to 3 months. If we can see that the shipment is not released to you or has been returned to the seller, you will receive an email update from PayPal on the case decision. 

 

- Siobhan 

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