Seller in breach of their own T&C's regarding change to order/cancellation - refusing a refund

[JV_F1]

Hi, I rented a Bike Bag to take my bike with me on a business trip, during which I would have some time to enjoy some cycling. A change of plan now means I will not be going on this trip and I would therefore not require this bag. The company invoiced me through PayPal and a I paid instantly. Their T&Cs section on their website does not explicitly refer to refunds but does state: "Any change must be confirmed by email with ourselves 48 hours in advance" My rental period is due to start about 192 hours from now and I have contacted them to inform them I no longer require the bag. They have replied to tell me that a refund is not possible as the item has already been dispatched (apparently they dispatch early to ensure it arrives on time...). I see no option within Paypal to dispute this (other than if it does not arrive or is not as described). Can anyone help me with my options here? Thanks, JV

[kernowlass · Accepted solution]

@JV_F1

Sorry but really that is between you and the company.

Paypal only covers non receipt OR item not as described.

It does not cover 'change of mind'.