Scammed

[rambo413]

I sent someone $150 for an item I bought from them but when I had showed him proof that I had sent the money, he blocked me as a contact and deleted our messages. I opened a dispute with the seller account but selected unauthorized access as the dispute reason when I should have selected a different reason. It's hard trying to communicate with customer service as an American living in Germany because my PayPal account is German. Is there anyone who can speak or write English and help me get a refund on my account?

[kernowlass]

@rambo413 

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[rambo413]

Hello, so I've attempted to contact them multiple times, but I'm always given responses that are written in German and don't relate to my situation. I will try contacting them through twitter, thank you.

[kernowlass]

@rambo413 

As long as you did NOT pay using the friends/family option then......

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?