Scammed and limited

[Ajz43]

Hi, I was scammed on Paypal while selling my phone and then the buyer filed a case against me and got his money back. For some reason, I was told to pay £20.89 on top of that. When I tried to message Paypal, no one replied for almost a week and now my account is being limited. Can anyone help me with this as I am not able to contact them anymore?

[sharpiemarker]

@Ajz43 

Was this a credit card chargeback? PayPal charge a fee for handling credit card chargeback claims.

Due to Coronavirus, response from PayPal customer service will take longer.

You can attempt to resolve the limitation by going to the Resolution Center if it is not a permanent limitation:

How do I remove the limitation from my account?

Why is my PayPal account limited?

To contact PayPal, please visit this page:

https://www.paypal.com/uk/smarthelp/home

Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.

Or try Social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (Worldwide): @AskPayPal 

[Ajz43]

Hi I was charged a fee for selling my phone. Then the buyer collected it and then claimed his account was hacked. I don't even know if he is telling the truth anymore. when he got his money back, PayPal said I have to pay that fee and when I tried to contact them I was limited.

[Ajz43]

on top of that, why should I have to pay a fee? For trying to sell a brand new phone and getting scammed? This has already impacted me enough and now me the seller who was scammed, has to pay?