Scamed?

[Lucydiamond]

Hi guys,

today I've ordered shoes from menstache.com, using paypal. When I've received an confirmation e-mail, it turned out that I've made a payment to JULI CHIC and also the webpage was something totally else. I made an investigation and I am almost 100% that the webpage is a scam. I've found only negative reviews.  I wrote an e-mail (to the address on the webpage and to the one from the received e-mail) immediately, refer to their returns&exchanges terms, that orders are able to be canceled and refunded before shipping. I've also contacted paypal. 

Since I've paid 62 euros and not 5 or 10, I really hope I can get the money back, somehow. I'd be really grateful for some similar suggestions or experiences what to do. 

Thank you! 

[kernowlass · Accepted solution]

@Lucydiamond

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Fb2011]

Paid for the product on 8th September. Item went all over the world and was "delivered" on 5th October to "a neighbour". Needless to say item has never turned up. Refund denied. I've basically paid $50 for fresh air. 🤬

[kernowlass]

@Fb2011 

If you lost a dispute then did you use a credit card as a funding source and so can do a chargeback?