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Mist561
New Community Member
I need to get in contact with PayPal so that I can open a dispute and get my refund issued. I bought a controller from an online store (instructeev) and after I bought it through PayPal, it said I made a payment to: Chinese/Japanese letters and it was just a red flag for me. I also messaged the seller a few hours prior to me posting this and they have not responded to me.
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1 REPLY 1

Ragnar_Lothbrok
PayPal Employee
PayPal Employee

Good day @Mist561 

 

Welcome to the community and thanks for posting.

 

I understand how see a red flag on the transaction you made, however, it is ideal to wait 7 days from the date of purchase before you open a dispute. By the way you can actually open a dispute yourself. Please see links below for reference.

 

I didn't receive my item or it's different than described. Should I open a dispute? 

 

What's the difference between a dispute and a claim? 

 

How do I escalate a dispute to a claim? 

 

 

***If you saw a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!

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