I purchased a Robot Vacuum after watching a video about the vacuum on Facebook. The video showed that the vacuum had a docking station and was able to detect obstacles and stairs with sensors as well as navigating through out the house on a grid like pattern. The product I received was 1.2 pounds, did not have a docking station, only had a usb cord and could be battery operated. I have disputed this item because the seller (MEGADEALS, LTD.) will not refund my money. I have not used the product at all. PayPal has denied my claim stating that there is no "SIGNIFICANT" difference. The robot vacuum shown in the video that then linked you to Megadeals, Ltd... showed a vacuum that was 14.37 pounds. There is a SIGNIFICANT difference in what was shown in the video compared to what I received. Now MEGADEALS has removed all of their content adds from Facebook as well as the video of the "false" vacuum they were "pretending to sale". I do not agree with PayPal's decision. I have came across many other people who have purchased this same item and used PayPal and they have been refunded. What do I need to do to get my money back.
In my case, the Chinese company shared a mailbox tracking number which does not have my address. Also the tracking clearly shows that the content is lightweight document and no way that can carry a 20LB robotic mop. This thing is crazy. How can Paypal allow such scam to prosper on it's platform?
Paypal denied me refund based on the tracking number, which doesn't even has my address.
