I ordered a puzzle and the company sent the wrong puzzle. I tried to contact the company and was sent directly to PayPal. I provided photo proof that the item was not the same one I ordered. I filed a claim for a complete refund on 7/11. The resolution date keeps getting extended. I can not understand the hold up. I received the wrong item - I gave proof. You cannot talk to anyone at Paypal. Very very disappointed in paypal
