We placed and order and never received the hard copy of the image. We asked for Modifications and now they want us to remove the PayPal Escalated complaint in order to see the Modifications. If we do that would be be able to re submit the complaint if we don’t receive it? Or agree with the Modifications? Should even be asking us to lift a complaint? Should The products even be on hold since they already received the payment? Your help would be greatly appreciated thank you
If you had to close a case to get a refund then it would be pointless opening one. NEVER close a dispute / claim until you have a refund. If the seller issued a refund then that would close the dispute automatically. If he doesn't escalate to a claim. Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.
Advice is voluntary. Kudos / Solution appreciated.
