Refunds for One-time payments?

[humbertobedolla]

I bought something from an online shop in late November, and I still haven't received it. I did receive a confirmation email for the order, but I haven't heard from them since about shipping details/information. When I click a link provided to view my order, the website/shop is listed as unavailable. This seems kind of sketchy to me, and I think I might have been scammed. The problem is, I used PayPal for payment (the only choice that was given) but used the one-time payment option. So, now that I have created an account, the order doesn't appear in my activity/history. How can I request a refund?

[sharpiemarker]

@humbertobedolla 

If you can dig up that PayPal email receipt (not from the webshop) with the receipt ID number on it, you can call customer service and provide that to open an Item Not Received dispute.

To contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal