Refund
Crazydomy
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Posted on
Nov-01-2019
06:59 AM
I ordered item and i recieved wrong one (ordered quality of 60 dollar and got one that cost 4 dollars) so i opened dispute. And now seller wrote that i need to ship it back and he will make full refund. But i cant ship that item back from croatia to china because its too expensive.. so what can i do?
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Disputes
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PayPal_Martin
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Nov-06-2019
01:34 AM
Hi @Crazydomy,
Welcome to our Community!
Unforatialy, it normally the case, that the item needs to be returned to the merchant to fulfill our Buyer Protection Program. In regard to the return shipping costs, if the merchant does not supply a return shipping label, you can avail or our reimbursement program explained here. The current program allows you to claim up to 220 Croatian Kuna 12 times a year.
Thanks
Martin
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