Refund

Crazydomy
Contributor
Contributor
I ordered item and i recieved wrong one (ordered quality of 60 dollar and got one that cost 4 dollars) so i opened dispute. And now seller wrote that i need to ship it back and he will make full refund. But i cant ship that item back from croatia to china because its too expensive.. so what can i do?
Login to Me Too
1 REPLY 1

PayPal_Martin
Moderator
Moderator

Hi @Crazydomy,

 

Welcome to our Community!

 

Unforatialy, it normally the case, that the item needs to be returned to the merchant to fulfill our Buyer Protection Program. In regard to the return shipping costs, if the merchant does not supply a return shipping label, you can avail or our reimbursement program explained here. The current program allows you to claim up to 220 Croatian Kuna 12 times a year.

 

Thanks

 

Martin

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.