Refund after cancellation of Holiday Transfer service.

[yorks]

Hi All, I booked a transfer through Hoppa and paid by Paypal. Hoppa contacted me to say their supplier needed more details of my resort apartment address (Greek Post Code) but to add this I'd need to cancel my original booking and make a new one. I cancelled and when I came to re book the price had gone up 20% ( this was only the day after the original) so I didn't bother and asked for a refund. Hoppa say they'll allow free cancellation up to 48hours before your holiday - this booking was for September , so well in time limit. Hoppa are not answering my emails but are sending me , and probably everyone on their books, emails virtually begging people to buy vouchers for future transfers from them. From that I'm surmising they are in difficulties.  My problem is I thought I'd be covered by Paypal for this but they keep denying my claim even though I have sent them a copy of the email  with proof of  Hoppa's  cancellation policy Stating 'This decision was made because your billing dispute doesn't match our qualification for a billing dispute'. Paypal have not even offered to contact Hoppa.  What else can I do?

[eric9988]

Did you ever get the refund from PayPal for your Hoppa booking? I was refused a refund from Paypal due to ‘already having received the service’. My holiday isn’t until 19th May so I challenged it with PayPal (again). Now they say because I have a credit note that is going to be issued at some point Hoppa have supplied their service. Shocking!! Hoppa are breaking their own original terms and conditions and breaking the law yet PayPal are on their side 🤨

[JoCarter1]

Yes! Woke up this morning to a full refund being awarded from PayPal! Happy days

[JoCarter1]

I originally stated that I purchased a dated service not an open dated voucher.

[eric9988]

Thanks for that. I am just talking to them now.....again 😩. I will use that statement. See if it works 🤞

[JoCarter1]

I booked an airport transfer for my holiday in Portugal, resort hoppa have cancelled this due to the covid situation but will not offer a refund only credits to use in the future - limited time, as an nhs worker I cannot commit to annual leave and need this refund back now, I don’t want a credit, the service has not been provided and I may not book again for some years (my partner has severe respiratory issues) I have emailed and offered them the opportunity to resolve but they are saying their business will fold so they cannot offer a refund, unfortunately this is not my fault, I have paid with cash for a service not received and would like a refund : PP-D-63662070 Is my reference if you want to quote for consistency