I filed a dispute because I didn't receive the item that I ordered. I attached a receipt to the dispute, but I later found a more descriptive receipt. I then cancelled the original dispute and am trying to file a new one for the same item. However, I am not able to choose the proper description of the claim (that I received the wrong item). Can't talk to a real person and I'm going around in circles in the resolution canter. Any way to get some help?
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you. They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
Advice is voluntary. Kudos / Solution appreciated.
