I made an online purchase of some Nike shoes for my teenager. The shoes that came are obvious fakes. I contacted seller through their website, no response. I opened a dispute through paypal. The seller finally responded through paypal and agreed to refund my amount upon receiving the item back from me. HOWEVER, they gave a fake address. There is no way I can send them the item they only gave a few names, no street number or address and what appears may be a city and zipcode in Vietnam if that is not fake too. I am having problems reaching customer support through paypal. What can I do other than contact my credit card company? Please help if anyone can!
Thank you for the quick response. This is my first time with a dispute. I have escalated it to a claim. However, the only option that I see is uploading tracking information which I cannot because the seller only provided a fake return address. I have tried to contact paypal customer service through message but have not heard back.
Paypal phones are mostly non operational since covid but sometimes you get lucky. If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country. Live chat is randomly available. You can send them a message. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
I think the messenger app is manned by a bot only, it just says it cannot understand and to just search help center. Thanks anyway. I think I will wait a little longer for response and then contact my credit card company. Thanks.
