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I purchase a INVICTA watch from this company over a month ago not knowing it was based out of china. My watched showed up cheap looking, damaged and defective. I attempted to reach the supplier with no communication back until had to reach out to Paypal for a refund, in which I finally got a email from supplier on my product, which explained numerous of times and with attachment picture of watch requesting a refund and return of product! After 3weeks of back and forth with no resolution and poorly customer service, they asking me to return product out of pocket instead of sending a return label for refund! Totally unacceptable in my book and no courtesy at all!
Solved! Go to Solution.
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I ordered the expandable Faux Privacy Fence from this company. The photos of the fence in their advertising have no resemblence to the product that arrived almost two months later. The top photo is the actual product received while the bottom two photos are what is advertised. This is a complete scam and I have already contacted and PayPal to request a full refund.
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I ordered the same fence and asked for a cancellation and a refund a week later, while ordering the legitimate item from HomeDepot. Puwei ignored my request for cancellation and refund. I received the Home Depot order a week later. 2 months later I received the same item in your picture, which in no way resembles the quality I received from HomeDepot. Both Puwei and HomeDepot used the same advertising video, but the item from Puwei was not even close to the quality of the HomeDepot item. Paypal won't issue a refund because I eventually received the item. THAT WAS NOT THE ITEM I ORDERED.
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I ordered faux trellis fencing, Five trellis with attached leaves, when it came in a small parcel my heart sank. it was not what i ordered and the size was incorrect. the leaves were cable tied on with the green ties sticking up all over. i only realised this company was from China after i placed my order under a different name, then a confirmation came through from China. This is fraud, absolutely. i have emailed them numerous times, now i have esculated a complaint to paypal, hoping to get a full refund. this company can not carry on.
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