Power Source Technology Ltd. - has anyone solved a dispute with this company fraudulent company?

[ganzzza]

Hi guys,

Hope this message finds all of you well.

It's been a tough time since the pandemic started, but it's tougher with situations like this: the company mentioned is scamming people throughout Europe (at least), creating semi fake websites using the countries native language (when it fact has its headquarters and operates fully from China), selling apparent official Apple products when in fact they are cheap, bad quality Apple counterfeits - they are nowhere near an original adaptor, nor they work like one. The product I got was nothing like the description, it does not work, it's not supposed to work. After a quick google search I noticed how this company branches into other small businesses, repeating the same modus operandi to lure people into buying what they think is cheap official chargers and instead scamming them (most of them, from what I understood, don't even get their hands on the products they buy). The vast majority of the reviews were 1* rated, alerting the scams this company perpetuates. After this, I started a dispute with the company in question, and they not only kept the conversation to a minimum, avoiding answering my questions about the nature of the company. I also asked for a contribution in the shipping cost, since shipping the product back to China is super expensive (from my calculations, it should surpass 40 euros) and they just repeated "so sorry we can do nothing, company rules states the buyer pays the shipping fees". Also, the website from which I purchased was taken down after the week where I made my purchase, which leads me to believe this is a common practice from the company in question.

What Paypal did basically was the same request as the company: they want the product back before making a refund. What is this? A normal company would acknowledge its mistake. None was acknowledged. To ship the product back I have to spend almost double of what I spent on the product, making this decision simply unviable. Paypal's protection only ensures that 30e will be guaranteed, making me losing money either way. I was seriously hoping Paypal would detect the scam and fraudulence behind this company but I don't think it's anywhere near this goal. 

In conclusion, it's been a really tough dispute because I suppose the company, on their side, is doing everything possible to keep their image clean, albeit they have loads of negative reviews and people affirming it's clearly a scam from a Chinese company. I just want my money back and it's just absurd that I have to ship a fraudulent piece of plastic back to China to get my 30 euros back. Please let me know if you had any trouble with them and if there's anything I can do to get this dispute solved and to keep this company from stealing people's money. 

If you need any sort of proof for these claims I have screen caps and photos of the product I can upload (they have been shared in the resolution centre and with the company as well). 

Thank you for your time

keep safe 

Tomás

[ThriftingFAD]

Paypal will recover. They have the folks who throw their hands up and don't fight them, and they get the fresh new batch of newly scammed users that the scam sites draw in. PayPal isn't sweating because they are winning right along with the scammers.

[c_smith1]

Contact your bank or credit card company and initiate a Chargeback.  It's the only way your recover your money.  Paypal can then take it up with the Scammers they are providing a platform for.

[Anonymous_User]

I may be wrong but I thought that here in the UK a chargeback could only be done if payment was made by CREDIT CARD. In my case it's a DEBIT CARD that's linked to my Paypal account so don't think I can do a chargeback. (Apologies if I'm wrong, in which case I hold my hands up.)

[Paul-JB]

I'm no expert either.  I think some Debit Cards may enable Chargeback.  In my case, I was paying Paypal by direct debit from my bank account and that definitely does not allow me to initiate chargeback.  But that could be my bank only.

[royrokit]

This is one of the ways this scammer temporarily ties the hands of responsible parties. They create this Shipping label, which makes the whole thing drag out, but never deliver. Notice the date. No movement ever.

[royrokit]

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[Paul-JB]

Some good news from me!  I called Paypal again today and the agent I spoke with instantly closed the case in my favour and issued a refund.  The facts of the case were unchanged since the previous agent I spoke with had refused to close it.  I had returned the item as 'required', the local courier company had failed to deliver (i.e. the consignee had refused to accept delivery), and the item had sat at the local courier facility for 10 days.  The previous agent had told me that until it was marked 'Refused by Consignee', Paypal could not trigger the refund.  Today's agent, however, went ahead and closed the case and issued the refund.  It's a classic case of 'gatekeeping'.  Paypal's policy is inconsistent or vague so it is down to the luck of the draw and being connected to the right agent who will press the button.

Good luck everyone

[royrokit]

Had exact same problem. I don't have any idea what this charger fits that they sent me. PayPal wanted me to return at my expense to china (Cost more than I originally paid), so I said they were at fault and they should pay. No dice. No Money returned. PayPal denied my refund. My bank did it on my Debit card in less than five minutes. No further use for any of these kind of deals.

[royrokit]

I love this. Must have been composed by a three year old.<removed>

[c_smith1]

No, you can do a chargeback on both Debit and Credit cards.  Depends how you used them though, if you added credit to your Paypal account and then used that credit to make the purchase you can't use Chargeback.  If you use the Debit or Credit card though to make a direct payment via Paypal, then you can.   Of course, if Paypal would introduce a better human element into the Buyer Protection process rather than automated processes that tie your hands and don't allow you to proceed any further, then you wouldn't need to do it in the first place.   It's explained better here:  

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