“Potential risk”

[Secondhandlove1]

So, I have been told that I am not able to receive or send money to anyone from my PayPal account 1 week after opening my own online business. I am very disappointed and upset as I was asked to verify my account so that I could receive payments and 2 minutes after that I receive the email that my account has been deactivated, the only reason being it was a “potential risk” no other explanation. I have made my first sales and my money is on that account and I will not be told how to access that money for 180 days. I feel like I have been scammed, I would like my money now as I have done nothing against guidelines, and will have to take down my business from Depop and start new somewhere else as I will never be using PayPal again.

[kernowlass · Accepted solution]

@Secondhandlove1 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.