I put in a request for resolution and Paypal contacted the seller and they responded but only partially. The issue is I received dresses and requested a return and refund - which the company said they offered. I contacted the company and never received a response. They had a time limit on the return - 22 days. Paypal responded and contacted the seller - the seller did respond but only said the package could be sent back by freightliner. I contacted freightliner companies - and both stated they could not take the package to China and if they could - it would take longer than 22 days to get them there. I tried to send them back via Fed-ex and there was no postal code for fed-ex to deliver. Tried emailing the seller again and no response- spoke to Paypal again and they contacted the seller and they responded with postal code - but now the 22 days is up and it still says that I must send by freightliner to China. I waited on the phone and finally spoke to a customer service person and she told me that they refunded my money but I got an email stating that they were taking back the refund because the seller responded - the seller responded but there is no way on sending this stuff back. Paypal is not understanding that I can't return this for a refund from the company. I don't know what to do - they closed the case and I can't even put in an appeal and when I talked to customer service - they said to put in an appeal which I did and they continued to deny it and side with the seller.
Freightliner? Really? lol The seller is being ridiculous. Whatever happened to postal mail? Airmail? I know they don't have tracking unless its some super expensive premium service like Priority Mail Intl or Express Global but still.
If you paid with credit card, dispute the charge with them.
Thanks- I really don’t why PayPal cannot understand that it is bogus and it is a way for the company to keep the money- the ad was on Facebook- I have seen at least 10 other people with similar complaints- I also contacted FB
