I put in a request for resolution and Paypal contacted the seller and they responded but only partially. The issue is I received dresses and requested a return and refund - which the company said they offered. I contacted the company and never received a response. They had a time limit on the return - 22 days. Paypal responded and contacted the seller - the seller did respond but only said the package could be sent back by freightliner. I contacted freightliner companies - and both stated they could not take the package to China and if they could - it would take longer than 22 days to get them there. I tried to send them back via Fed-ex and there was no postal code for fed-ex to deliver. Tried emailing the seller again and no response- spoke to Paypal again and they contacted the seller and they responded with postal code - but now the 22 days is up and it still says that I must send by freightliner to China. I waited on the phone and finally spoke to a customer service person and she told me that they refunded my money but I got an email stating that they were taking back the refund because the seller responded - the seller responded but there is no way on sending this stuff back. Paypal is not understanding that I can't return this for a refund from the company. I don't know what to do - they closed the case and I can't even put in an appeal and when I talked to customer service - they said to put in an appeal which I did and they continued to deny it and side with the seller.
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