Paypal need to learn about distance selling laws?

ajsdisc
Contributor
Contributor

I find it hard to believe that I am being told I have to return a smashed mirror I received from China to the UK and I have to pay?!?!?!? The distance selling laws if you trade in the UK are very clear that damaged goods are the responsibility of the seller not the buyer.

Paypals promise to protect you is basically worthless as they are ignoring these laws and demanding I pay to return it?!?!?!

So the scenario is I buy online and it arrives damage as well as not as described (Basically a con) and want a refund.

Paypal hit me with a scenario that is nothing like what I have here? They use buying a TV from a shop on a face to face purchase and having to return it if you didnt want it?!?! What the .............. 

Paypal need to do their homework I think. Small claims court here I come as I just dont let these companies off with this sort of thing. Any idea if there is a way to escalate this to someone with some idea of customer service and is perhaps in the UK?

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@ajsdisc

 

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.