Paypal holding my money

john00721
Contributor
Contributor
Can some one help me paypal are holding my money and I can't contact any one to get it back its gone way passed 180 days and still can't withdraw my money This is reference number PP-009-088-950-668 keeps coming up and I can not contact anyone in paypal its a joke
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@john00721 


If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.

OR


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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john00721
Contributor
Contributor
Thank you very much for your suggestions I just don't seem to be able to contact anybody in PayPal in any way phones emails no reply to anything and it's not a small amount of money it's over €1,000 it seems they do what they like
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