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Paypal escalation

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Contributor

Paypal escalation

Hello, I've opened a dispute on Paypal for an ebay refund. I was in touch with the seller via ebay messages and he suggested that I escalate the dispute. 
I don't want to do it if that means not receiving a refund. Any recommendation on what do to?

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Paypal escalation

@Frecchia 

 

Paypal has nothing to do with the dispute stage, thats between you and the seller to negotiate if you want to.

However if you don't want to or the seller is not responding then just escalate to a claim for paypal to get involved.

Make sure you put as much information into the dispute stage via 'sending a message to the seller' that paypal may read if its a SNAD dispute and then paypal will make a judgement call.

If you don't escalate then it will time out at 20 days post opening. 


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

7 REPLIES 7
Esteemed Advisor

Re: Paypal escalation

@Frecchia 

 

 

https://www.paypal.com/uk/smarthelp/article/FAQ2337


Advice is voluntary.
Kudos / Solution appreciated.
Contributor

Re: Paypal escalation

Thanks for the article, I was wondering based on what evidence PayPal is going to evaluate the claim as I haven't talked with the seller via PayPal.
Esteemed Advisor

Re: Paypal escalation

@Frecchia 

 

Paypal has nothing to do with the dispute stage, thats between you and the seller to negotiate if you want to.

However if you don't want to or the seller is not responding then just escalate to a claim for paypal to get involved.

Make sure you put as much information into the dispute stage via 'sending a message to the seller' that paypal may read if its a SNAD dispute and then paypal will make a judgement call.

If you don't escalate then it will time out at 20 days post opening. 


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Contributor

Re: Paypal escalation

just wondering how do you do the escalation as have a dispute going on, but asked the seller a question and hasn't been answered and time is running out so want to escalate it when the time comes, thanks

Esteemed Advisor

Re: Paypal escalation

@Dinnycull 

 

https://www.paypal.com/ie/smarthelp/article/FAQ932


Advice is voluntary.
Kudos / Solution appreciated.
New Community Member

Re: Paypal escalation

Where is submit button?
Contributor

Re: Paypal escalation

Thanks so much 😀