Paypal Automated Bot System is worse than the spam emails i get.

[AlbionR]

So I have been messaging paypal regularly trying to get a human to talk to me but every time I email them i get a generic email back, which makes no sense to my question.

As the financial ombudsman has no authority im going to try https://www.retailadr.org.uk/

I ask them a simple question like, hi the buyer sent is trying to claim back an item 2 months after having the item saying it was damaged in the post, but ebay's shuttle only cover up to a month in compensation, who's covering this so called damage from postage if the buyer can claim on this up to 6 months after buying.

And don't give me the old we are not part of ebay bs, heck i don't even get that. the split was probably just to do with some financial loophole so they can underhand their customers but still remain the only method of payment on ebay, i mean 6 month returns are you seriously taking the **bleep**. (I'm definitely going to be abusing this as a buyer from now on, maybe buy some broken bit of equipment and return it to a poor sod, all paypal will do is favour with the buyer and spit out a lovely automated email)

A brief overview of my emails so far from the last 90 days, there is more, a lot more, this is where i just gave up, now im just responding with nonsense instead, and posting to social media instead to try and get someone from paypal to deal with like a human.

The have recently stopped ringing me and instead are using arc payment to harass me every morning, it's like my personal alarm. the last one is great because it's been like 6 months now

Me:

Hi can you stop leaving me automated messages every morning, I consider this as harassment and will not be bullied into responding, i have made my self very clear to your automated systems, repeatedly. I will not be refunding the buyer as the claim was made almost two months after purchase, saying it was damaged from postage, which i can not claim back on due to the 30 day delivery compensation policy. The seller also wanted to send the item back from an unrecognised country. 

Them:

Thank you for contacting PayPal.

We originally contacted you on ............... to ask you to respond to a claim filed by ................. Additional reminder emails were sent as the response deadline approached. Because we didn’t receive a response within the timeframe provided, we had to decide this claim in favour of the buyer.

We've debited £................ from your PayPal account to refund the buyer. If this refund has made your balance fall below zero, please restore your balance.

Your participation is essential to the claims process. In the future, please respond to any claims within the requested timeframe.

Me:

I have replied to every email and i have a full correspondence of these in my personal inbox as some of the emails you sent me were not through this system.

Them:

Thank you for contacting PayPal.

I realise that this isn't the outcome you'd have wished for, but I hope you understand why we made this decision. While I cannot change this, I will make sure your objection is duly recorded.

Thank you for your patience and coperation.

Me:

Hi can you stop calling me please

Them:

Thank you for contacting PayPal.

I realise that this isn't the outcome you'd have wished for, but I hope you understand why we made this decision. While I cannot change this, I will make sure your objection is duly recorded.
We originally contacted you on .......... to ask you to respond to a claim filed by ................ Additional reminder emails were sent as the response deadline approached. Because we didn’t receive a response within the timeframe provided, we had to decide this claim in favour of the buyer.

It is my pleasure to assist you. Thank you for choosing PayPal.

Me:

that makes absolutely no sense, thank you very much for sending me an automated response, this is like to talking to a sex robot

Them:

Thank you for contacting PayPal.

When a buyer claims that the item they received did not match the description in the listing, we may ask them to provide us with evidence that the item received was significantly not as described. As PayPal is an online company, we may need a non-biased, independent report from a third party about the condition of the item in question.

This case was closed in the buyer's favor because we didn’t receive a response within the timeframe provided, we had to decide this claim in favour of the buyer.

You can appeal the outcome of this case if you have new information which was not considered during the original investigation. If you would like to appeal the outcome of a claim, you can do so within 10 days of case closure by following these steps:

1.  Log in to your PayPal account.
2. Go to the Resolution Center.
3. Click View next to your case, then click Appeal.

Me:

Hi what is your age sex and location please

[AlbionR]

oh paypal refuse to co-operate with retailADR, well what a surprise.

apparently i can log a fraud complaint and contact trading standards, worth a go. Has anyone else had to deal with this madness?

[sharpiemarker]

@AlbionR 

Buyers have 3 ways to dispute and in the order as follows:

eBay dispute system is different from PayPal and also different from credit card chargebacks and bank reversals.

With PayPal, a buyer has 180 days to file a dispute. You must respond to the dispute/claim in a timely manner or you'll lose the case. PayPal policy is that Sellers are responsible for refunding the entire payment (price and original shipping costs) on claims; partials and alternatives can be negotiated between parties during the dispute period (first 20 days). Buyer is responsible for return shipping costs if they win a SNAD. 6 months because that is how long credit card purchases can be disputed so PayPal is following in line with that, not because of any corporate conspiracy between eBay and PayPal.

Sellers are not protected with SNAD disputes and are usually forced to accept a return and refund the buyer unless it appears to PayPal that is a buyer's remorse issue (don't like, didn't fit, didn't meet expectations, bought my mistake, etc).

I recommend reading about seller protection in country where your Paypal account is based and also observe the buyer protection terms based on where the buyer is as it also applies to you as seller in the PayPal user agreement.

Click "legal" at the bottom of any page.

If you abuse the buyer protection, you can be reported and the privilege revoked on your account so I would not recommend that, as well as on eBay and your financial institution.

[AlbionR]

They originally tried to claim back on ebay, but ebay declined it because the claim was made after a month

Then they tried paypal almost two months after receiving the item saying it was damaged in the POST... something i paid extra compensation to cover the costs off in case of damages in the POST.

When they sent back the item it was sent from a completely different country, damaged and unusable, so now i'm out of pocket twice as i paid for extra compensation which is completely invalid after a month.

in terms of replying to emails, i replied to every single email that went into my inbox almost instantly, the amount of generic emails i had sent to me  though it's no wonder why they have decided to now just say i never replied.

You can't honestly sit there and say it's fair how this has been handled and that i should just go and read the legal information using my many years of law school that of course we all have, in order to understand the legal jargon they put in. the first link is 137 pages long, really?? i suppose they just expect most to give in with the amount of time they would have to invest into sorting it out.

Maybe i should just phone up and wait for 3 hours to then get hung up, but hey i could ring again to speak Saniya, who will feed me some more generic script content until they eventually put me through to another team where i get to speak to the lovely Yashaswini, they got bored with me and hung up on me. so another 4 hours later i speak  to Monika who has no record of the previous conversations.

And if life has shown me anything, it's that nothing is just black and white. there is almost always a hidden agenda involved with large companies, whether its to fund new power, corner a market or what ever someone is always **bleep** the little guys

[AlbionR]

how do you speak to someone real at paypal, I am now 100 percent sure I am just talking to a bot.

them:

At PayPal we always deal with our customers in as professional and fair a manner as possible. While we understand you may be frustrated with the current issues on your account we cannot condone a situation where our employees are subjected to abusive language from customers.

We kindly request that you rephrase your email and contact us again with a more suitable message. If you continue to address us using abusive language, please be aware that you may receive no further response from us.

me:

I kindly ask that you rephrase your emails to make more sense rather than harassing me by sending me abusive phone calls every day and nonsensical emails that don't answer any of my questions.