Payment complete but not visible on my account.

[LM02]

I received a text message from my bank saying that money for an order I was making was transferred to seller. My order was still in my cart and the transaction was not even complete -Step 2 out of 3. The payment is not visible on my Paypal account and the online company has not even acknowledged my order/purchase. I called my bank and they said the transaction is done. Monwy was taken from my bank account. 

What happened?  Thank you for your help.

[PayPal_Martina · Accepted solution]

Hi @LM02,

Thank you for your post and welcome to the Community Forum!

Was the charge on your bank account related to PayPal? If yes, it should show 'PayPal' in the description of the charge in your bank statement. If it does not show 'PayPal', it means that the charge was not initiated through PayPal and you would need to reach out to your bank again for more information. If the charge shows 'PayPal', instead, please note that when you pay using your bank account, we charge your bank account 5-7 days after the date of the PayPal payment. If the payment in question is not showing on your PayPal account, the charge could be related to previous payment. 

I hope this helps.

Martina