PayPal supports scammers

[Pete1955]

I have stopped taking PayPal because PayPal allows scammers to dispute their credit card with their bank with false claims that allow them to keep the product and not return for a refund.  I will return to PayPal once it can enforce the customer to return the product as agreed to in order to get the refund they agreed to in accepting the terms and conditions.  Currently it is well know by various unscrupulous people how to game the system using credit cards and abuse Amazon in order to get expensive merchandise for free.  This is unacceptable and i will not participate in this scam by using PayPal who knowingly accepts this well know scam.  Goodbye PayPal  Thanks for nothing.  You lost thousands of dollars in fees thanks to $170 dispute. 

[garycroft]

On the flip side of this, having been a victim of seller fraud recently, PayPal demanding that you return worthless counterfeit items to China be able to apply for Buyer Protection refund is putting people off using their service. In addition another common scam is for seller to send orders with missing components and again deny this has happened. A balance needs to be struck, as the system is open to fraud either way, and Paypal customer service does not seem to want to look at evidence to make informed judgements.

[Pete1955]

Dispute with your credit card bank associated with PayPal and don't bother with PayPal.  They are irrelevant to a dispute unless you used funds that were in your PayPal account, in which case you are royally **bleep**.

[garycroft]

Agreed, for most using banks might be a quicker option, however PayPal market their Buyer Protection as defending consumers against these types of issues "significantly not as described". There are also examples such as fraud, so it comes as a shock when their customer service stone wall you. Due to such a bad experience I have now removed my PayPal from any transactions that were convenience and use my credit card details directly instead, while avoiding using merchants who only use PayPal as much as possible.