PayPal didn't accept my bank statement as proof of address

[cchang93]

I submitted my bank statement as proof of address to resolve my account limitation.

But PayPal didn't accept it saying something that it doesn't match the information I have on my account...

Which is weird because that's the same information I have on my account with them and there were no changes made to my bank statement (like blacking out information). 

Anyone been in the same situation?

[kernowlass]

@cchang93 

Before sending anything, please be sure that your document:

• is legible.
• shows all four corners of the page.
• does not have information blocked or blacked out.
• matches the information on your PayPal account.

Proof of identity
The following is a list of acceptable documents you may provide:

• Government issued ID, such as a driver's license or passport
• Employment authorization card
• Permanent resident card

Proof of address
These documents must be dated within the last 3 months to be considered acceptable:

• Current utility bill dated within the last 3 months
• Bank, credit card, or financial statement
• Cell phone bill