PayPal claim - tracking information invalid
Svetti1989
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Posted on
Sep-27-2018
06:47 AM
I recently opened a dispute and PayPal asked me to send back the item and provide the necessary tracking information. I followed their instructions. However, today I received the an email that the case was decided in favour of the seller as the tracking information I provided was invalid. However, the tracking information shows that the item has been delivered. What should I do please ? Thank you for your help
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Disputes
1 REPLY 1
kernowlass
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Sep-27-2018
07:23 AM
Give paypal customer services a call and see if you can appeal the decision.
Paypal has to be able to view the tracking online.
Advice is voluntary.
Kudos / Solution appreciated.
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