Hello Thanks for your reply. What is PayPal's policy on companies selling counterfeit items and scamming people? I have opened a case by another agent who says I still have to go through the normal resolution process and wait for the company to either reply or ship the product even though it is evident that it is a complete scam. This can take 20 days. I have outlined what has happened below: 1. The website in question is this:
https://backpack.ronbackpack.com/index.php?main_page=index. This is the authentic website:
https://www.fjallraven.com/uk/en-gb/bags-gear/kanken They use the same logo, advertise through Facebook. However, they are clearly not the well known designer brand, Fjallraven (a well known back pack company). 2. Unfortunately, I fell for this and paid over £50 through PayPal. The company has no address listed has been unresponsive and uses multiple email addresses (hotmail, not a business mail). I can also show you the email addresses and interaction. 3. As soon as I pay, I see that there is something wrong, so I contact PayPal and go through the resolution centre where my claim is denied on the grounds that I authorised the payment, even though the company is clearly selling counterfeit items. I have checked Reddit and other websites and have found they are clearly scammers. 4. I managed to contact someone on your messaging service who opened a case saying it is more an non- received item rather than unauthorised. 5. I have checked the company's website and they have now removed PayPal as one of their options, as soon as I opened a case. This, I believe, is further evidence of their criminal activity. I have tried to follow the steps as quickly as I can, but I am still being told that I have to wait for this fake company to either send the product or get in contact, even though they are not a real company and are outrageously selling counterfeit products, using the company's logo. I want a second opinion on the process, which I think is ludicrous seeing as though they are fake and PayPal allows any company to register with them, despite it being criminal. Part of the reason I though it was legitimate was because they had the option to pay through PayPal. I would like another opinion on this, as it just seems baffling.
