I recently went through a tough situation with a buyer who ended up having over $5,000 in purchases disputed against me. Most have been closed, with some going in my favor and some in his (please don't ask, I have no explanation). There are still currently two open, one being for $18.20 and one for $1,806.00. We received an email last month telling us we were covered for the $1,806.00 dispute, however it still shows as an Open dispute in our Resolution Center. And it would only make sense the same result would happen for the other, though we have had no information emailed to us or update on it since November...
A customer recently told us he couldn't use his bank as a funding source to make a purchase, and he said the PayPal representative he talked to on the phone told him it's because of "open disputes against the merchant" and that it was seen as a "risk". How is it even fair to judge a merchant by their open disputes if PayPal is the one who takes months to resolve them? How can I get these disputes marked as "Closed"?
