Paid for an electric scooter and received a non-electric scooter.

[kreggbaur]

After not receving a tracking number for three weeks, I submitted a claim to Pay Pal at which time the seller provided a tracking number.  I later received at non-electric scooter and I paid for an electric scooter.   Since the seller sent a product, Pay Pal closed the case and I can not open another one.  Pay Pay never gave me the opportunity to say they only send me a non-electric scooter.  I'm concerned this seller Shengguo Net Co., Ltd. is still scamming people.

Should I just close my Pay Pal account and treat this as a lesson learned or is there a way to communicate with Pay Pal?

Kregg

[kernowlass]

@kreggbaur 

Another of these?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened they may open a second for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?