PAYPAL'S ENTIRE DISPUTE DEPARTMENT NEEDS TO BE FIRED
I enjoy using paypal and never had a problem until now. Paypal's Dispute Department is crazy and may be possibly taking money. I had a Client who had taken out 4 different cases on me in less than 5 mintues. One of the cases he lied and said I went into his account. I never take card info. The Clients are sent invoices or links. The guy obviously lied and I provided over 17 documents detailing my work and that this client was scamming everyone. The Client and I clashed when he wanted us to pursue an Arbitration company for an award letter in which he was never given. The Client then made threats to lie to paypal among other things, because in our research on his case, we discovered with the same Aribitration company he had several cases all bogus cases where he did not provide documentation. Not only did the guy open 3 false cases with PayPal, but he changed the offense everytime. I thought surely Paypal would not favor his side but they did. With all the direct information I provided even the emails showing that even AIG, whom he was trying to get a claim with, advised that they cannot open an case about a calim without an account number or any odcumentation. So I appealed the case in which one of their workers discovered that someone erased all the information in one of my disputes. This was a Discovery sheet that I had to provide the Client which i showed my work. The client has signed with me before and Paypal has that receipt as well. Now the first time they sent me an email stating they sided with the client because I never delivered the item. WHAT ITEM? I DO NOT SELL ITEMS. So some dummy based my case off of ebay policies. I provide services. And not only was this person trying to exhort me for money, they actually admitted to killing someone. So I did the right things and now I'm being punished because some people in the dispute department need to go back to 3rd grade. Paypal has to take responsibility for this laziness and investigate their disupte department. There is no way all of these cases which are obvious scammers are getting away because these people are this dumb. They are stealing money somehow....mark my words. I use to work for PayPal and know how the higher up thinks. I know their standard on security. How can I speak with the CEO, VP, someone higher up who can see what they did in my case and how I've never had an incident the entire time I have been with PayPal?