Can't provide shipment info

BrianLNob
New Community Member

Hello,

I am new member, and very stupid maybe. I sold 2 item on ebay and my account paypal got limited. So all step already resolved but with one step : Provide Shipment Info they do not give me access to upload document for provide. I already contact customer services, but they told me come to  Resolution Center upload file. But I got error with reason :

We're sorry, but we couldn't find any relevant transactions.

Select an option:

Get help from Customer Service
Please call https://www.paypal.com/selfhelp/contact/call, and quote the reference number PP-006-882-166-261

This is not relevant to my business

 

Anyone can help me resolve this issue ? Thank you very much. I want find a link to upload document for my issue.

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