Ordered items at FRAUD SCAM WEBSITE canvasn.club. NEED HELP or advice

[jajm2015]

I ordered items at canvasn.club (SCAM WEBSITE - DO NOT ORDER ANYTHING). The website is set up to simply steal credit card information and take PayPal payments. I first suspected something was wrong when I checked for my order confirmation receipts from the website, and saw I received none. I did receive PayPal payment confirmation receipts, indicating the payments went through, but these receipts do not have a description of the items purchased. I then decided to call the customer service number on the website, only to find out it was disconnected. At this time, I realized I was scammed, so, as most I think would do, I tried to contact PayPal support. PayPal support is closed due to the situation with the virus. When you call the PayPal support number, as you move through the prompts, you eventually get to a final message that say "customer service is closed". No doubt, many of you have experienced this, if you've tried to reach PayPal recently. I get it! It's a tough time for many of us, and for many businesses. PayPal is no exception. That said, let's continue: I decided to try to use the online dispute process, and found I could either choose an "item not received" or an "Unauthorized Transaction" option. I wanted to quickly get a message to PayPal, as phone support was completed shut down, so I used the "Unauthorized Transaction" option. I used this option and included a note describing that I did placed the order, but suspected the merchants/website was fraudulent...a scam. PayPal responded within 24 hours saying "We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use". I then thought, OK, I'll go back in and change the reason for the dispute, only to find 'any and all options for recourse were no longer available". Even the "item not received" option is gone. Essentially, PayPal has, at this time, shut down any and all recourse if you get scammed...at least, I certainly can't find any other way to reach them, or resolve this issue. The total cost of items was over $500, which is not a small amount for me. I typically consider PayPal the safest, but this experience is a little worrying. The lesson I've learned is to be more careful ordering online. I have to think a whole lot of people are going through the same thing, because the scam website is still up and running as of this post, and even if they take it down, I'm sure another one will pop up. Is PayPal simply shutting those customers' disputes down as well, with no recourse and no access to PayPal support? What recourse, if any, is there? Are there any useful tips you can share? I'm sure all those affected would really appreciate your help.

[jajm2015]

>>>ripoffreport.com ( Primarily targeted at US consumers, Ripoff Report is probably the world's most visited scam reporting website.
There are no China-specific categories but reports can be filed in a wide variety of circumstances)

>>> complaintsboard.com ( Complaints Board is a comprehensive consumer complaints website. Although there are no categories specific to China, their search function is very useful and many Chinese scams are reported)   

>>> ftccomplaintassistant.gov (Our readers from the US may like to consider submitting details of a Chinese scam to the Federal Trade Commission.

Complaints from consumers are used to help detect patterns of fraud and abuse.)

>>> ic3.gov ( Managed by the FBI, the Internet Crime Complaint Center (IC3) may be a useful website for US readers to report more serious Chinese scams.)  

[Jenny159]

I wished I’d seen this too. I actually did order masks and a tent. I got the masks. No tent, after several emails with canvasn, they say they’re resending the correct order, and I received a new tracking number today, my bank issued the monies back to my account tomorrow. I’m not holding my breathe now and bet I get more masks in. Lesson learned if it is to true to believe... it really is.

[jajm2015]

Regretfully, you won't be getting that tent. If you do, it will be a cheap face mask folded in the shape of a tent.

Sometimes, all we can do is sound the alarm:

>>>ripoffreport.com ( Primarily targeted at US consumers, Ripoff Report is probably the world's most visited scam reporting website.
There are no China-specific categories but reports can be filed in a wide variety of circumstances)

>>> complaintsboard.com ( Complaints Board is a comprehensive consumer complaints website. Although there are no categories specific to China, their search function is very useful and many Chinese scams are reported)   

>>> ftccomplaintassistant.gov (Our readers from the US may like to consider submitting details of a Chinese scam to the Federal Trade Commission.

Complaints from consumers are used to help detect patterns of fraud and abuse.)

>>> ic3.gov ( Managed by the FBI, the Internet Crime Complaint Center (IC3) may be a useful website for US readers to report more serious Chinese scams.)

[mk1jag]

I too had this same issue with them they have figured out that paypal wont do anything as long as there is a tracking number and it gets to the destination. I ordered some Suncast fence screens for screening my trashcans and AC unit. what I received was 3 N95 masks. I complained and thy said they would reship and gave me another tracking number. this time the tracking number is fake including the company EMS-Express they kept updating the tracking all the way to my town then the website vanished. I am discusted that Paypal denied my claim considering how many people have reported thase scuzzballs.

Well I am done with Paypal I dont sell much on Ebay anymore,

Floyd R

[hollyp3]

Same thing happened to me.  Tried to tell PP that I was scammed and they closed my case.  Never received any product!  Total scam, and I too thought using paypal would be added protection. WRONG!!!!!!!!!!!!!!

[JG1572]

I encourage everyone to cancel your PayPal account. They are protecting these scammers and allowing them to operate with zero consumer protection from fraud. This is a false security in using PayPal. They will no protect you from fraudulent sellers.

[KathleenP1960]

I have also lost money purchasing at Canvasn. I went to the FTC website and completed their fraud form. https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc It was simple to do online. Not sure when or if I will hear back from the FTC. One thing I have done is email Canvasn and demanded a full and immediate refund as per FTC. They, Canvasn, offer a partial refund claiming they must keep some of the money to cover their expenses. Initially, Canvasn offered me a certificate valued at $70 to use on another site. I told them no, I really wanted/needed the ordered item. They agreed to resend the item, which of course got lost in transit. Next they offered $45 as a refund, their most recent offer has been to retain only $10 of the purchase price (maybe I should accept?). However, if they do this to everyone they are making a chunk of change for doing nothing. My advice is to file the FTC (Federal Trade Commission) fraud form and save every email response sent by Canvasn. I doubt I will ever see a refund and it appears their site is no longer up and running - or at least I cannot find it. I feel your pain and frustration and I did not order nearly as much as you did. My order was less than $100. However, I do believe our best way to stop this is going through FTC. Here is the link again: https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc Good luck!

[jajm2015]

Good idea. I will. Thanks for the suggestion.

https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

[JG1572]

Your experience with Canvasn is identical to mine. Same offer of partial refund, replacement. They are using this same scam on many unsuspecting buyers. I will file a complaint with the FTC, but would like to start or join a class action lawsuit against PayPal who continues to betray their customers and protects and covers for this scammer while claiming they protect buyers from fraud. Anyone know a good lawyer with class action experience?

[jajm2015]

Regretfully, I think the big corporations are several steps ahead of us. All their bases are covered.

https://www.theverge.com/2012/10/17/3511792/paypal-class-action-suit-ban